Case study - how Sticker it saved £9408 in their first year using Glide

Saving money gif

I’m going to show you how much of an impact Glide had on Sticker it. A business that prints custom stickers.

These stats have been taken from when Sticker it was a small business, with around 10 people and processing 25 orders/day.

The savings I’m about to show you happened within weeks of Sticker it first using Glide.

So Glide had a huge impact, fast.

First, let’s look at a summary of the numbers:

Sticker it time saving graphic

Where do the savings come from?

For Sticker it, the results will surprise you.

They have a reasonably high number of lower-value orders (~£120 on average).

Whereas some custom product/service businesses have much higher average order values and fewer orders. Take vehicle wrapping or sign fitters, for example.

With Sticker it, the big savings came from cutting out many small tasks.

Which may be the same for you.

What we’ve found is that trivial tasks get overlooked. And this tends to be common throughout many businesses.

Tasks such as naming files. Finding files. Passing customer feedback on proofs to designers. The list goes on.

And here’s a wild statistic.

If you save just 10 minutes each working day, that adds up to 1 week saved per year. 🤯

So Glide also focuses on the tons of mini-tasks people do. Cut these out, and we’re saving your team months every year.

Sending proofs using Glide saved 2 working weeks/year

3 weeks a year sounds like a lot. And it is! Especially when we’re only talking about processing 25 orders a day.

We’ve added all the maths below to show we haven’t made this up.

But first, I’ll explain in detail exactly what ‘sending proofs’ involves, 

Here are the steps:

Sticker it’s old way

This was the process before Glide:

  1. Download proofs from Trello
  2. Locate customer details
  3. Write an email and attach the proof(s)
  4. Send that email
  5. Update Trello to show proof has been sent

If the customer requires changes or approves their artwork, this then happens:

  1. Locate the correct job on the job board
  2. Update the job with the customer feedback and attach any files. OR, mark it as approved and update the job with details to prepare the order for printing.
  3. Reply to the customer to confirm the actions have been received and will be actioned.

The time that all took was 55 seconds. That’s purely customer service time. No designer time.

Sticker it using Glide

The process with Glide doesn’t involve a customer service person at all. The only thing that happens is the designer needs to click the ‘Send proofs’ button.

The customer then automatically receives an email & SMS asking them to review their proof(s).

The customer can either accept or reject the proof(s).

If they accept, the order goes straight to manufacturing. 

If they reject, the order goes back into ‘Changes needed’ along with the customer comments to be actioned.

So we’ll say this takes 1 second using the Glide system.

Which is over-estimating but good for comparison purposes.

This makes the time saved 54 seconds per order.

Sticker it was processing 25 orders per day, giving a saving of:

  • Per day = 22.5 minutes
  • Per week = 1 hour 52 minutes
  • Per year (50 weeks) = 76 hours, or 2 working weeks (based on a 38-hour week).

If you scaled that to 100 orders per day. The numbers are staggering:

  • Per day = 1 hours 30 minutes
  • Per week = 7 Hours 30 minutes
  • Per year (50 weeks) = 375 hours, or 9.9 weeks (20% of the working year).

Let’s look at the next time savings.

Time savings from automatic file naming

File naming seems so simple, but it takes deceptively long. The designer must also find where to save the files and create folders before starting.wed

This time adds up quickly.

To be very clear, this process happens after the designer has worked on the proof and before the proofs are sent to the customer.

Here is the process before Glide was installed:

The old way

  1. Locate the correct folder in your file system.
  2. Create the new folders needed for this new order.
  3. Upload the files.
  4. Name the files to make them easy to find next time.
  5. Add proofs to Trello.

Time taken: 1 minute 44 seconds.

After using Glide

  1. Upload files against the order in Glide.

Time taken: <30 seconds

Therefore, the time saved per order line item = 1 minute 14 seconds

Working off 30 line items per day (from 25 orders), that’s a saving of:

  • Per day = 37 minutes
  • Per week = 3 hours 5 minutes
  • Per year (50 weeks) = 154 hours 10 minutes, or just over 4 working weeks (based on a 38hr working week)

If you scaled that to 100 orders per day. The numbers are staggering:

  • Per day = 2 hours 3 minutes
  • Per week = 1.25 days
  • Per year = 513 hours 53 minutes (13.5 weeks or 27% of the working year)

Now for the final example in this case study.

Reduce production times by sending jobs automatically

We’ve seen time saved for customer service people and designers. Now, to show you how Sticker it saved time for its production department.

Here, we’re comparing the time it takes to get a file to the printer using Glide vs a manual method using email, Trello, and a file system - quite typical of many businesses.

Here’s the process pre-Glide:

  1. A customer service agent moves the approved job into the correct queue on Trello
  2. The designer locates the files and imports them into the RIP
  3. They then set the correct print profile, quantities, and other settings.
  4. Finally, the designer updates the job board (Trello in their case)

Time taken: 1 minute 24 seconds

Here’s the process in Glide:

Absolutely nothing GIF

Nothing. It’s all automatic.

Time taken: 0. Zero. Nothing. Zilch. Automatic.

This results in a saving of 1 minute 24 seconds per order line item.

With Sticker it processing 30 order line items per day (from 25 orders), Glide gives savings of:

  • Per day = 42 minutes
  • Per week = 3 hours 30 minutes
  • Per year (50 weeks) = 175 hours, or 4 weeks 2 days 6hrs 48 minutes (based on a 38hr working week)

If you scaled that to 100 orders per day:

  • Per day = 2 hours 20 minutes
  • Per week = 11 Hours 40 minutes (1.45 days)
  • Per year = 583 hours 20 minutes (15.3 weeks or 30% of the working year)

Conclusion

As you can see, the time saved is staggering. So much, in fact, it makes Glide a no-brainer from a time-saving perspective.

And we’re comparing Glide to pretty good systems. Email + Trello + Google Drive isn’t a terrible setup.

It’s just slow!

There are other aspects to consider, too.

If a job takes less time and is semi-automated, it has even bigger reductions on the total elapsed time it takes to fulfil an order.

This gives a much better customer experience. Which means they’re more likely to come back.

Add to that, reordering is easier in Glide. It’s a double-positive. 

Glide has helped Sticker it to grow very fast year over year whilst keeping overheads low and the team small.

Margins have soared, allowing more investment into better machines, training the team, and acquiring more customers to grow faster.

We hope this detailed analysis has helped to show you the impact of Glide on a business that sells customised products.

We hope we can do the same for you!

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